All Categories FAQ - Troubleshooting Cannot Contact License Server

Cannot Contact License Server

By Volkan Ozyilmaz
January 27, 2021

If your customer reports a 'Cannot contact license server' error, please check the following:

  • Verify that your customer has an active internet connection.

  • Confirm that your customer's firewall settings do not block your software and that the necessary permissions are granted.

  • If your customer is on a corporate network, ensure that the network's firewall allows your software the necessary permissions or permits access to the keyzy.io domain on port 443.

  • Confirm that your customer is not using a MAC address spoofing application.

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